Vorig jaar heb ik besloten om gebruik te maken van een vrijwillige vertrekregeling bij mijn huidige werkgever. Nu ben ik op zoek naar een nieuwe uitdaging in met name de Service Delivery in de meest brede zin van het woord. Het is makkelijk gezegd natuurlijk maar service verlening, tevreden klanten en tevreden medewerkers zijn mijn grootste professionele passie.

Ik heb ervaring in project management, people management, delivery management, application development, business management, service management, datacenter management en (pre)sales activiteiten.

Mijn belangrijkste professionele vaardigheden zijn communicatie & presentatie, ITIl, netwerken, teambuilding, P&L management, cultural awareness.

. Rustig
. Betrouwbaar
. Ambitieus

2011 - now
Organization: HP Services Outsourcing

Role: Global Account Delivery Executive AkzoNobel

Activities:
Overall responsible for the Service Delivery to AkzoNobel (primarily End User Workplace Management, On Site support, Helpdesk activities and projects). Cost responsibility around 25M$.

Responsible for:
• Delivery of all the Outsourcing Services
• Off shoring of the delivery activities
• Full P&L responsibility
• Customer Satisfaction
• Chairing account team meeting
• Communication strategy

2010 - 2011

Organization: HP Services Outsourcing
Role: Global Account Delivery Executive Royal Bank of Scotland (RBS)
Activities:
Overall responsible for the Service Delivery to RBS (primarily Data Center Services, Application Management and projects).

Responsible for:
• Delivery of all the Outsourcing Services
• Off shoring of the delivery activities
• Full P&L responsibility
• Customer Satisfaction
• Chairing account team meeting
• Communication strategy
• Management of contract exit

2007 - 2010

Organization: HP Services Outsourcing
Role: Global Account Delivery Manager ING
Activities:
Overall responsible for the Service Delivery to ING

Responsible for:
• Delivery of all the Outsourcing Services
• Off shoring of the delivery activities
• Full P&L responsibility
• Customer Satisfaction
• Chairing account team meetings

2005 - 2006

Organization: HP Services Outsourcing
Role: EMEA Account Delivery Management Practice Manager
Activities:
Leading the EMEA Account Delivery Management Practice

Responsible for:
• Creating the Account Delivery Practice
• Create the ADM Job Family
• Develop the ADM profession
• Redevelop the AST model
• Setup of the ADM community
• Creating and implementing the ADM Methodology
• Inclusion of other profession into the ADM profession
• Identifying potentials within ADM community

2003 - 2005

Organization: HP Services Outsourcing
Role: Transition Manager
Activities:
Leading the EMEA Business Transition tower for a large WW deal

Responsible for:
• PMO set-up
• Communications
• Billing & Invoicing
• Procurement
• Asset Management
• Third Party Contracts
• Reporting
• Facilities
• Physical Security
• Training
• Quality Management.

Several smaller roles in large outsourcing deals on EMEA level.

2001 - 2003

Organization: HP Managed Services
Role: Account Delivery Manager Sara Lee account

Responsible for:
Responsible for the total service delivery to the customer in the Netherlands with exception of the SAP environment. 8 Operating Companies in the Netherlands with a total of about 2800 end-users.
Also responsible for the delivery of services for the so called Corporate Services like International e-mail and the Internet activities.

During this period also responsible for the transition and transformation of the employees and the services into the European Delivery organization of HP.

Chairman of the Management Council

1987 - 2000

Several IT related roles within Douwe Egberts (a.o. International Account Manager, Datacenter Manager, Information Manager)

1981 - 1986

System Manager at AkzoNobel

. Bowlen (actief)
. Voetbal (niet actief)
. Lezen
. Besturen (o.a. bestuurslid geweest van een voetbalvereniging, voorzitter van een Business Club en voorzitter van een clientenraad van een verpleeghuis)