Leisure Activities
I am a fully qualified horse riding instructor and can teach adults and children how to ride.
I like to keep fit and enjoy playing sports.

I would like to work in a company where i can develop and move up. I would like to dedicate myself on a long term basis to a company that will also dedicate to me, give my all to achieve the best for the company i work for.

As you can see from my CV, I have a broad experience in customer service. Listening to customers’ needs and providing the right answers and support gives me great satisfaction. I love working with people, both customers and colleagues, and would be happiest in a job in which I could use the experience and skills I have acquired over the years. In short, I believe I could be a valuable addition to anycustomer service team.

Sept 2014-Present
Stock Controller, Norbert Dentressangle Oss.
DPU control; checking and keeping up stock levels for AH.
Processing inventory;
Internal communication with various departments.

Sept 2013–Sept 2014
Customer Operations Representative / Project Supervisor at
Fuji Seal Europe in Deurne
Receiving, processing and allocating customer orders.
Responding promptly and providing relevant information and answers to customer inquiries, including order status, pricing and delivery information.
Receiving customer complaints and ensuring a prompt and satisfactory resolution in coordination with other departments.
Managing stock levels according to customer agreements.
Following up on overdue payments with customers.

2007-2013 Customer service / Operational account manager at Vos Logistics Oss
Main direct contact with the customers. Organising and managing client shipments. Generating weekly/ monthly reports. Making client visits.

2006 - 2007 Customer service and Complaints Specialist at HECC, Boxtel
Call centre. Dealing with all complaints from unsatisfied customers, mostly providing technical support where needed. Integrating new ways to improve the running of the team and provide better service to the customer.

2004 - 2006 Customer Service Specialist at Genthon BV/ ZTAS Nijmegen
Answering medical queries from and giving information to psychiatric medical staff in England.

10/2003-2004 Customer Service Specialist At Melos Griot in Didam, through Undutchables Recruitment.
Dealing with clients from and within the EMEA, liaising with the England office.
Main purpose was to deal with all customer queries, orders, and to provide the best customer care.

07/2003–10/2003 Start uitzendbureau Productiemedewerker in Wijchen
Tatung computer factory, Wijchen
Assembling, packing and testing computers and televisions.

03/2003-07/2003 Call Centre Agent at Bosch Communications, Nijmegen
Randstad uitzendbureau Callflex
Working in an international call centre in the English call centre department, dealing with customers wanting to book holidays.
Dealing with complaints and forwarding them to the appropriate person/people

I am a fully qualified horse riding instructor and can teach adults and children how to ride.
I like to keep fit and enjoy playing sports